Refund policy

Return and refund policy

Start Right LLC provides custom digital services, including website strategy, design, development, film and related creative work. Because the work is customized, cancellation and refund eligibility depends on the service and how much work has begun.

This page starts with what we sell today. Terms for earlier offers follow further down, and they still apply to anything bought under them.

At a glance

  • Start Right Team. $1,000 a month or $10,000 a year. Cancel any time before your next billing date. No refund for part of a month.
  • Start Right Team Max. Founding price $10,000 a month for the first seat, then $15,000. One-month minimum, then month to month.
  • 48 Hour Guarantee. Your first paid request is live within 48 hours of us having what we need, or your next month is free.
  • Request credits. Prepaid and not refundable. A missed done-by date gives the credit back.
  • You own everything. Every account, file, login and finished piece of work is yours, always.
  • Questions or a claim. Email will@startrightllc.com.

Start Right Team (from November 10, 2026)

Monthly, $1,000 a month, paid up front. It renews each month until you cancel. Cancel any time before your next billing date. No contract. Everything we made is yours: every account, file, login and finished piece.

Partial months. We don't refund part of a month. When you cancel, service runs to the end of the month you paid for.

Yearly. $10,000 a year, paid up front, two months free. No refund for cancelling mid-year, except under the 48 Hour Guarantee below. You keep Start Right Team through the year you paid for.

48 Hour Guarantee

Your first paid request is live within 48 hours of us having what we need (weekends excluded), or your next month is free.

  • Which request. Your first paid request. The free first request is a trial, so it isn't covered.
  • When the clock starts. When we reply in writing, by text or email, "Got it, we have everything," with your live-by time.
  • The 48 hours. Counted Monday 8 AM to Friday 6 PM. Saturday and Sunday pause the clock.
  • Pauses. If we're waiting on you, like a missing login or a late answer, the clock pauses, and we tell you in writing when it does.
  • What a request is. One change you could describe in a sentence or a screenshot. A bigger job gets its steps and dates in writing up front, and the guarantee covers the first step's date.
  • What you get. Your next month is credited, so it isn't billed. Or, if you'd rather cancel, we refund your first month in full. Your choice, one or the other.
  • Paid yearly? We add a free month to the end of your year, or refund your full payment if you'd rather cancel.
  • How to claim. Email us at will@startrightllc.com, or text Will if you have his number, within 7 days of the missed time. We confirm it and apply your choice within 2 business days. One claim per client.

On-Time Promise. For every request after that: miss a date we agreed (once we have what we need) and we add a free week to your month. A first request that misses gets the free month, not both.

Start Right Team Max (from November 10, 2026)

  • Price. Founding price $10,000 a month for the first seat, then $15,000. No yearly plan.
  • Term. One-month minimum, then month to month. Cancel and you keep everything we shipped.
  • 48 Hour Guarantee. The same guarantee and the same rules as Start Right Team above. On Team Max, a miss means month 2 is free, or you cancel and we refund your first month in full. One claim per client.
  • On-Time Promise. The same as Start Right Team above.

Request credits (from November 11, 2026)

  • What a credit is. One credit is one bounded request: a page fix, a form, a graphic set, an email. Bigger jobs take several credits. We tell you how many before we start, and work starts only on your OK. Nothing starts until you agree to the count.
  • Prices. $150 for 1 credit. $600 for 5 credits. Paid up front, one time. Nothing renews.
  • Expiry. The 90 days run from your purchase date. A credit counts as used only once that request is delivered. If you OK a request before your credits expire, we finish it even if delivery lands after day 90.
  • Refunds. Credits are prepaid and aren't refundable. If we miss a done-by date, that credit comes back to you.
  • Fixes. Fixing something we made is never a new credit.

How to cancel or ask for a refund

To request cancellation or a refund, email will@startrightllc.com with your name, business name, order number, and request. Refunds are issued to the original payment method. Processing time is controlled by the payment provider and financial institution.

Outside costs and results

Third-party costs, licenses, domains, applications, hosting, or other outside expenses that were approved and incurred are non-refundable. Your platform, domain, printing and any paid tools are paid by you, in your own accounts, and are not refunded by Start Right LLC. Completed and accepted custom work is not returnable. No physical goods are shipped under this offer.

Start Right LLC does not guarantee revenue, conversion, traffic, rankings, or other business outcomes.

Earlier offers

We no longer sell the offers below. If you bought one, its terms still apply to what you bought, and your terms and price stay exactly as agreed until your renewal.

Start Right Care, Try a Day, Production Partner and Extra fires (bought on or after November 4, 2026)

This section governs every product of type Start Right Care bought on or after November 4, 2026 at the prices below: Try a Day, Start Right Care, Production Partner and Extra fire. For those purchases, where an older section below says something different, this section applies.

Every purchase below is a one time payment. Nothing renews or is charged automatically.

Fires. A fire, or request, is one thing you need done, or your list sent as one message. Big things, such as a new store or a film, are broken into next-day steps, and you see the steps up front. Each step is a fire. Video editing and local video shoots are fires like any other work. AI work counts like any other fire: we count the deliverable, not the tool. Fixing our own mistakes is never a new fire.

Try a Day. One fire, your list, for $480, paid up front, once per business. Use it within 30 days of purchase. If you continue into Start Right Care, the $480 is credited toward your first quarter. No subscription. Nothing renews and nothing is charged again. Try a Day is prepaid and is not refundable for convenience. The one exception is our promise below.

Start Right Care and Production Partner. Start Right Care is 10 fires a month, one open at a time, for $1,500 a month, billed quarterly ($4,500 a quarter). Production Partner is 100 fires a month, three open at a time, same day when possible, for $9,000 a month, billed quarterly ($27,000 a quarter). Paid up front by the quarter. There is no monthly billing. Fires reset on the 1st of each month. Unused fires don't roll over.

  • Renewal. Nothing renews on its own. Fourteen days before your term ends, we send the link for the next one. Your plan continues only if you pay it. Saying no costs nothing.
  • Cancelling. Quarters are prepaid and are not refundable for convenience. The one exception is our promise below.

Delivery. Next business day is our standard for each fire sent by 3 PM Eastern on a weekday, once we have your inputs and access. Business days are Monday to Friday, except US federal holidays. Next business day is our standard, not an agreed delivery date, unless we agree a date for that fire. Big jobs are broken into next-day steps, with dates we agree with you.

Our promise. If we miss a date we agreed, for a reason we control, on Start Right Care or Production Partner that fire does not count toward your month, and on Try a Day we refund the full $480. If we miss three or more agreed dates in one month on Start Right Care, or five or more on Production Partner, you may end your plan and get a prorated refund of your unused months.

Extra fire. One more fire that jumps the line and runs alongside your open fire, for $200, paid once. For Start Right Care and Production Partner clients only. Use it within 12 months of purchase. Nothing renews. An Extra fire is prepaid and is not refundable for convenience.

What you own. You own every account, file, login and finished piece of work, always. Nothing is held back when you leave.

Printing and outside costs. You keep your preferred printer and pay it directly. Your platform, domain, printing and any paid tools are paid by you, in your own accounts, and are not refunded by Start Right LLC.

Already a Start Right client? Your current terms and price stay exactly as agreed until your renewal. The sections below headed Hours, Blocks and Care Bought October 29 to November 3, 2026, Fixed Date or We Pay, Done Means Done, Payment and Cancellation (Ten-Day Launch), Care and Retainers Bought Before October 29, 2026 and Creative Hourly Prepaid Hours Bought Before October 29, 2026 still apply to what you bought under them.

Hours, Blocks and Care bought October 29 to November 3, 2026

This section governs Try a Day, Start Right Care, Start Right Care Premium and Start Right Block bought from October 29 to November 3, 2026, and any Start Right Block, Start Right Care or Start Right Care Premium bought after that through an existing link at its earlier price. For those purchases, where an older section below says something different, this section applies.

Every purchase below is a one time payment. Nothing renews or is charged automatically.

Service hours. Service hours cover productive work on your list, including AI assisted work under our direction. They can also cover video editing and local video shoots. Waiting on inputs or access, failed runs and corrections of our own mistakes never use your hours.

Try a Day. 8 service hours for $480, paid up front, once per business. Your hours expire 30 days after purchase, unless they are credited into Start Right Care. No subscription. Nothing renews and nothing is charged again. Try a Day is prepaid and is not refundable for convenience.

Start Right Care and Start Right Care Premium. Paid up front by the quarter or the year. There is no monthly billing.

  • Unused hours. Unused hours roll to the next month inside your paid quarter or year, and expire when that term ends. There are no cash refunds for unused hours.
  • Renewal. Nothing renews on its own. Fourteen days before your term ends, we send the link for the next one. Your plan continues only if you pay it. Saying no costs nothing.
  • Cancelling. Quarters and years are prepaid and are not refundable for convenience. The one exception is our promise below.
  • Delivery. Next business day is our standard for eligible small requests sent by 3 PM Eastern on a weekday, once we have your inputs and access. Business days are Monday to Friday, except US federal holidays. We confirm whether a request is small when you send it. Next business day is our standard, not an agreed delivery date, unless we agree a date for that task. Larger work gets a delivery date or milestone we agree with you.
  • Our promise. If we miss a delivery date we agreed, for a reason we control, that task's hours are free. If we miss three or more in one month, you may end Care and get a prorated refund of your unused months. This promise covers Start Right Care and Start Right Care Premium only.

Start Right Block. Prepaid service hours at $100 an hour, with an 8 hour minimum, paid once. Nothing renews. Block hours expire 12 months after purchase. A Block is prepaid and is not refundable for convenience.

Fixed Date or We Pay (Ten-Day Launch guarantee)

Every Ten-Day Launch quote states a fixed price, a Monday start date, a done date and a written definition of done. Your done date is ten days after the Monday start date on your quote, and your quote states the exact done date. Delivery work happens on working days, which are Monday to Friday except US federal holidays. The done date is met when every line in that definition is ready and tested. Going live waits only on your approval and any second payment, and that wait does not count against the date. If any line in that definition is missing on the done date, we keep working until every line is done, at no charge, and $250 comes off your Launch price for each working day after the done date until it is done. If the Launch is ten or more working days late, the whole Launch is free: Start Right LLC refunds the full amount you paid, nothing more is due, and you keep the work completed. Late-day amounts come off any unpaid balance first; any amount above your unpaid balance is refunded to you within three working days of the Launch being done. If you prefer, you may take any refund instead as credit toward Care or your next Launch, plus 20 percent; credit is good for 12 months and is not redeemable for cash. Materials, access invites and anything else your quote asks for are due by the Thursday before your start date, and we start any outside application your Launch needs, such as a payment account or a domain, with you by then. The done date moves by one working day for each working day we are waiting on materials, access or a decision from you, or on an approval or action by a third party outside our control (for example a payment processor, domain registrar, platform or app review, or a person who holds an account login), and we tell you in writing the same working day. Platform, app, domain and payment processing fees are paid by you directly, in your own accounts; they are outside the Launch price and are not refunded by Start Right LLC. If we have waited on you for more than 30 days in total, either of us may close the Launch: you keep the work completed, nothing more is due, and amounts already paid are not refunded. Additions beyond the written definition of done are quoted separately and are not covered by the original date.

Done means done

If a line on your written definition of done is present on the done date but does not work as written, tell us within 30 days of the done date and we fix it at no charge within three working days of your message. If it still does not work as written after that, it counts as missing under Fixed Date or We Pay, with late days counted from the end of that three working day fix window. If something we built stops working within 90 days of the done date because of how we built it, we fix it at no charge. You see a first look by the end of your Monday start day and the direction by the third working day; a change to the look or the voice at that point is included and does not move the done date. One further round of changes to look and wording is included if you ask for it by the sixth working day. Changes to what is on the definition of done, and new requests, are quoted separately with their own date. Problems caused later by changes to your platform or accounts that we did not make are handled as Care requests or a new quote.

Payment and cancellation (Ten-Day Launch)

You may pay in full when you accept your quote, or pay half to lock your start date and the other half on your done date. We go live once it is paid and you say go. Nothing is scheduled until the first payment is received. If you cancel before your start date, we refund the full amount you paid. If you cancel after your start date and before your done date, we refund what you paid less one tenth of the Launch price for each day since your start date, and you keep the work completed. The work becomes yours on full payment, or at once if your Launch becomes free under Fixed Date or We Pay. If the second half is not paid on the done date, it remains due; once the definition of done has been delivered, the first half is not refundable except as Fixed Date or We Pay and Done Means Done provide, and the announcement kit, the handover video and any further work wait until the balance is paid. In a project split into several Launches, each Launch is paid only after the one before it is delivered. Launch Month Care, when included with a founding Launch, covers the 30 days after your done date, takes no payment details and does not renew; Care continues only if you choose it. If you paid through a pay-over-time plan, any refund is sent to that plan, and the lender adjusts or closes it under its own terms. Payments made in person are refunded by check.

Care and retainers bought before October 29, 2026

Monthly retainers renew each month on your start date. Annual retainers renew each year. To cancel, email will@startrightllc.com any time before your next renewal and nothing further is charged. A renewal charged after a cancellation request dated before the renewal date is refunded in full. If you cancel an annual retainer early, we refund what you paid less the monthly rate for each month that has started, never less than zero. Care: every small request is back within two working days, or that month of Care is refunded or credited, your choice. A Ten-Day Launch included in a Partner or Studio retainer has its own date promise: if it misses its done date, we refund one monthly price of your plan, or credit it toward your next month if you prefer.

Creative Hourly prepaid hours bought before October 29, 2026

If your first block of prepaid hours is not right, tell us before it is used up and the unused hours are refunded.

Other projects

Before production begins. If you cancel before production work begins, Start Right LLC will refund unearned fees, less any approved non-refundable third-party costs already incurred for your project.

After production begins. Start Right LLC will retain fees earned for accepted milestones and work completed. Any unearned production balance will be refunded.