“You really know how to make a grown women cry. The site looks just beautiful. Something I have wanted to tackle for a long time. Your skill level and professionalism is something to marvel at.”Anne Willis, de la terre Skincare
Will’s work as Creative Director at King Bio, during his employment. Start Right was not engaged on this project. All work
Dr. King’s by King Bio · Listening to the person who uses it
Three asks at 8:25. Two live by 8:37.
The Customer Service Lead takes the phone and practitioner orders all day on drkings.com. One morning she sent three small requests from that daily use. Two were live twelve minutes later. The third needed a better answer than a setting.
Asked 8:25 AM. Live 8:37 AM.
- Request 01
Add a Log Out button.
8:37 AMLive. By 10:47, a full account menu.
- Request 02
Change the cart icon from a bag to a cart, for clarity.
8:37 AMLive, drawn to match the header.
- Request 03
Can a customer’s card be saved?
8:46 AMA new workflow and a one-page guide.
- 3requests in one message, from the person who uses the site all day.
- 2of them live on drkings.com the same morning.
- 12minfrom her ask to both changes live and checked.
- 1one-page guide, plus a note ready to send practitioners.
Also measured
12min
from pulling the menu files to the fix live
1 + 1
section and icon changed, nothing else
How each number was counted 6 of 6 sourced
3
Counted in her message: three requests, sent together at 8:25 AM.
Nov 4, 2026
2
Both changes carry 8:37 AM time stamps on the published files, with a screenshot of the live site at the same minute.
Nov 4, 2026
12 min
Her message at 8:25 AM. Both changes live and checked at 8:37 AM.
Nov 4, 2026
1
One guide for the third request, delivered as a page and a PDF.
Nov 4, 2026
12 min
Read from the file times: menu files pulled at 10:45, fixed files pulled back at 10:57.
Nov 4, 2026
1 + 1
From the case notes: 1 section changed (the header) and 1 icon.
Nov 4, 2026
Will at King Bio, cut down
Three requests, in six, fifteen or thirty seconds.
01 · The morning
Asked before nine. Live before her next call.
Every step left a time stamp, so the morning reads back to the minute.
- 8:25 AM
Three requests arrive from the Customer Service Lead.
- 8:33 AM
The live header files are pulled fresh and backed up.
- 8:37 AM
Log out and the new cart icon are live, pulled back and matched.
- 8:46 AM
The one-page guide for saving cards is ready.
- 10:47 AM
An account menu replaces the Log out link.
12 minutesfrom the ask to live.
- Pulled back and matched, file for file
- Checked on a computer and a 390 px phone
- Log out stays hidden when signed out
02 · The morning fix
A way out, only when you’re in.
The custom header had no way to sign out, so staff and practitioners who share a computer had no obvious way to switch accounts. The first fix, live at 8:37 AM, was a Log out link that showed only for someone signed in. It was replaced the same morning.
On a computer, 8:37 AMSigned-in view: the link beside Shop All. Signed out, it was not there.
On a phone, 8:37 AMSigned-in view: beside the icons.
The morning step, shown in signed-in view. Banner text is blurred.
03 · Later that morning
Then the standard pattern: an account menu.
The link became what shoppers expect: an account icon that opens a menu. Signed in, it greets the person by first name and shows a green dot on the icon. Signed out, it offers the ways in. It opens on a click, closes on Escape or a click outside, and opens full width on a phone.
Signed inSigned-in view. Name blurred.
- Orders
- Profile & addresses
- Practitioner portal
- Log out
Signed outThe ways in, for everyone else.
- Sign in
- Wholesale log in
- Apply for a wholesale account
On a phoneSigned-in view: full width under the header.
- 10:45 AMThe live header pulled fresh and backed up.
- 10:47 AMThe account menu live, both states captured.
- 10:57 AMA click on Orders wasn’t going through. Fixed, pushed and pulled back.
- 10:58 AMThe menu link click tested again.
- 2 states
- 7 menu items
- 1 same-morning fix
04 · The cart
A bag became a cart, for clarity.
Her words, and her reason. The new icon is drawn on the same grid and with the same line as the bell and search beside it, so the header still reads as one set.
- Grid 24 × 24
- Line 1.8, like the bell and search
- Item count kept in its badge
05 · The judgment call
No switch to flip. A better workflow.
She was typing a practitioner’s card on every phone order, and again when a dropship order changed the shipping address. Shopify doesn’t let staff store a card typed into the admin. So instead of promising a setting that doesn’t exist, the workflow was redesigned around what the platform does allow.
Save card from the admin is not a setting.
- The practitioner saves a card, oncePractitioners are wholesale accounts, so each one can save a card at checkout or in their account.
- She picks the saved card on every phone orderDropship included: the shipping address changes, the card and its billing address don’t.
- Nothing to turn onHer login already had the permission to charge saved cards.
Until a card is savedPayment goes last.Address and shipping first, so the card is typed once.
On dropship ordersBilling stays the practitioner’s.Not the patient’s, so the card matches.
06 · The guide
One page to keep. One note to send.
The answer went to her as a one-page guide she can keep beside the phone, written in the words of the screens she uses, with a note ready to send practitioners.
- How a practitioner saves a card, two ways.
- Charging a saved card on a phone order, in five clicks.
- The two habits for orders without one.
- What to do when a saved card expires.
1 pageTo keep beside the phone
5 clicksTo charge a saved card on a phone order
0 settingsTo turn on. Her login could already do it.
The guide and the noteKept with the team. They are not shown here.
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CreditWill’s work as Creative Director at King Bio, during his employment. Start Right was not engaged on this project. Times are from the request and the files’ own time stamps on Wednesday, November 4, 2026. Signed-in views preview the signed-in state, and the greeting name is blurred. The person who asked is credited by role; no customer, practitioner or order detail appears. The guide and the note to practitioners stay with the team. The products are King Bio’s; no product claims are made here.